Legal

Cancellation & Refund Policy

How cancellations and refunds work for memberships and event tickets.

Memberships

Cancel any time through Stripe customer portal. Access remains active until the end of the billing period. No partial refunds for unused time. Annual plans: 14-day EU withdrawal right from the date of purchase.

Photo walks & meetings (free for members)

Cancel up to 7 days before. After that, your no-show is recorded. Three no-shows within 6 months may block free booking for 30 days.

Paid events (workshops, courses, masterclass)

50% refund if cancelled at least 7 days before. 0% refund within 7 days of the event. You may transfer your spot to another person — just email us their details.

Course circles (5+ sessions)

50% refund if cancelled before the first session. After the first session, a pro-rata refund minus a €50 administrative fee may apply at our discretion.

Force majeure

If Lux Photo Club cancels an event (illness, instructor unavailability, weather for outdoor events), you get a full refund OR transfer to the next session.

How to cancel

Email [email protected] with your name, the event, and the reason. Refunds are processed via Stripe within 5-10 business days.

⚠ Placeholder content. To be replaced with text reviewed by Luxembourg counsel before public launch.

Refunds you request: if you cancel and ask for a refund yourself, we return the amount you paid minus the payment provider's fee for that payment (Stripe; for a European card about 1.5% + €0.25). That fee is charged to us when you pay and is not returned to us.

Remboursement à votre demande : si vous annulez et demandez vous-même un remboursement, nous vous rendons le montant payé, déduction faite des frais du prestataire de paiement pour ce paiement (Stripe ; pour une carte européenne, environ 1,5 % + 0,25 €). Ces frais nous sont prélevés lors du paiement et ne nous sont pas restitués.